Awestruck Amplification offers a 14-day return period from the time your item(s) were received. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it (no scratches, velcro, no tinkering inside). It must also be in the original packaging.

Returns will be inspected, and will be returned to the customer if not found to be in acceptable condition.  Once the pedal clears inspection, the customer will be given a full refund. Refunds will be issued against the original form of payment and may take 3-5 business days to be processed upon receiving the item(s).

The customer will be responsible for return shipping and assumes all liability for lost or damaged shipments. Using an insured and traceable shipment method, with delivery confirmation and signature required is recommended.

Custom builds are non-returnable.

Shipping costs and times vary based on the service you choose.  Shipments to destinations outside of the US may be subject to duties, customs, tariffs, brokerage fees, etc. These costs, if any, vary by destination. Customer is responsible for all charges related to import. We cannot refund items refused at delivery, items undeliverable due to address errors, etc., but in the case of a package returned due to customer refusal or otherwise, we are happy to make new shipping arrangements at the actual cost of reshipment.